A bolted enamel destination plate on a concrete post at a quiet Surabaya street corner in the afternoon sun

Legal — Site Use and Orders

Terms of Service

Who operates this site

The terms you accept when you browse or order

These terms govern your use of vitamania.co.id and any order placed through it. The site is operated by VitaMania, Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271, Indonesia. By using the site, you agree to these terms.

VitaMania publishes information about natural supplements for men, vitamins and minerals for men, and healthy lifestyle products, and lists a range of popular products for men for order inside Indonesia. Nothing on this page changes the labelling that comes with a product you receive; it only sets the rules for using this website and for placing an order with our team in Surabaya.

Read the sections below in order if you are new here, or jump to the part that concerns your situation. Where a term refers to "we" or "VitaMania", it means the business at the address above. Where it refers to "you", it means the person browsing the site or placing the order.

Use of the site

You may use the site for lawful, personal purposes. You agree not to interfere with its operation, attempt unauthorised access, scrape content at scale, or use it in any way that harms other users or VitaMania. We may restrict access where these terms are breached.

This covers the ordinary case of reading product pages, comparing formats, and placing an order. It also means you do not present our text or images as your own, or automate requests in a way that slows the site for other visitors. If we block an account or a connection under this clause, you can still contact us by phone or email to resolve the matter.

Applies to every page of this site

Product information

Product descriptions and ingredient details are provided for general information and follow the manufacturer's labelling. We aim for accuracy, but packaging and formulations can change. The label on the product you receive is the authoritative source. Nothing on this site is medical advice.

That applies to every category we list, including energy and endurance supplements, men's vitamin supplements and natural capsules for strength and vitality. If a description on the site and the label in your hands disagree, trust the label, then tell us so we can correct the page.

General information only

How to Choose

Orders, payment and delivery

How an order is confirmed, paid and delivered

An order is confirmed when our team accepts it and sends confirmation. We may decline or cancel an order where a product is unavailable, where pricing or stock information was clearly incorrect, or where we suspect misuse. If an order is cancelled after payment, the amount received is refunded.

Payment methods

Accepted methods are invoice with bank transfer, cash on delivery where the courier supports it, and pickup payment in Surabaya. We do not process card payments online. Payment instructions are issued by our team and should be verified with us if anything looks unusual.

If you receive a message asking for payment outside these methods, treat it as suspicious and confirm with us first using the phone number or email published on this site.

Delivery and risk

Delivery is carried out by third-party couriers within Indonesia. Estimated times are indicative and depend on destination and courier conditions. Risk passes to you on delivery, or on collection where you choose pickup.

Check the parcel before the courier leaves where you can, and report visible damage to the courier and to us promptly. Photographs of the outer packaging and the affected item make a claim faster to settle.

Returns and refunds

If a product arrives damaged, incorrect or expired, contact us within a reasonable period with your order details and photographs. Where the issue is confirmed, we will arrange a replacement or a refund of the affected item. Opened products cannot be returned for hygiene reasons unless faulty.

Contact to report an issue

Rights, limits and the law that applies

Ownership, liability and changes to these terms

Intellectual property

Text, images and other content on this site belong to VitaMania or its licensors and may not be reproduced for commercial use without permission. Product names and trademarks belong to their respective owners.

Permitted use

Limitation of liability

The site is provided on an "as is" basis. To the extent permitted by Indonesian law, VitaMania is not liable for indirect or consequential loss arising from use of the site. Nothing in these terms excludes liability that cannot lawfully be excluded.

As is

Governing law and changes

These terms are governed by the laws of the Republic of Indonesia. We may update them; the current version is published on this page, and the date of the last revision appears alongside it. Continued use of the site after changes constitutes acceptance.

Republic of Indonesia

Common questions

What readers usually ask before ordering

Short answers to the practical questions these terms raise. If your situation is not covered, contact us and we will point you to the right section.

Does the site description replace the product label?

No. What we publish follows the manufacturer's labelling at the time of writing, but packaging and formulations can change. The label on the product you receive is the source you should rely on, and it is the document to send us if something does not match the page.

When exactly is my order accepted?

When our team confirms it and sends you that confirmation. Until then, the order is a request. We can decline or cancel if a product is unavailable, if a price or stock figure was clearly wrong, or if we suspect misuse, and any amount already received is refunded.

Can I pay by card on the website?

No. We accept invoice with bank transfer, cash on delivery where the courier supports it, and pickup payment in Surabaya. Payment instructions come from our team directly, so if a message asks you to pay through another channel, verify it with us before sending anything.

What if a product arrives damaged or expired?

Contact us within a reasonable period with your order details and photographs. If the issue is confirmed, we arrange a replacement or a refund of the affected item. Opened products cannot be returned for hygiene reasons unless they are faulty.

Will these terms change, and how will I know?

We may update them, and the current version is always the one published on this page. Continuing to use the site after a change means you accept the updated version. If a change affects an order already confirmed with you, the terms in force when that order was accepted continue to apply to it.

Other policies on this site

Privacy Policy How personal data is collected, used and stored when you browse or order. Cookie Policy Which cookies the site sets and how you can manage them in your browser.

Contact

Questions about these terms

Questions about these terms can be sent to [email protected] or by post to VitaMania, Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271, Indonesia.

Our team answers Monday to Friday, 09:00–18:00. If your message concerns a specific order, include the order details and any photographs so the first reply can be a useful one.

Contact VitaMania Healthy Lifestyle Guide

Registered address: Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271, Indonesia
Email: [email protected]
Phone: +62 31 5347 5060
Working hours: Monday to Friday, 09:00–18:00