VitaMania · Legal
Privacy Policy
This policy explains how VitaMania handles personal data collected through vitamania.co.id. The site is operated by VitaMania, Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271, Indonesia. By using the site, you accept the practices described here.
Questions about your data?
Write to us and we will explain what we hold, where it came from, and what we can change or delete on request.
- [email protected]
- Phone
- +62 31 5347 5060
- Post
- Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271, Indonesia
- Office hours
- Mon–Fri, 09:00–18:00
Data we collect
Nothing on this page asks you to hand over more than the task needs. There are two kinds of information we hold.
You provide it directly
When you send a message or place an order through vitamania.co.id, we record the details needed to reply and to deliver: your name, phone number, email address, delivery address, and the content of your message. If you order natural supplements for men or any other product from the range, we also keep the items, quantities, and delivery notes attached to that order. A message that only asks a question about vitamins and minerals for men collects a name and a way to answer — nothing more.
If you write to us about healthy lifestyle products that we do not list, we still answer, but we do not create a marketing profile from the exchange.
Collected automatically
- Browser type and version, so the site renders correctly
- Approximate location derived from your IP address — a region, not a street
- Which pages you opened, so we can tell which guidance is useful
Technical logs only · no profiling
Why we collect it
Data is used to answer enquiries, process and deliver orders, confirm payment, provide support, and keep basic records for accounting. Technical data is used to keep the site working and to understand which pages are useful. We do not use your data for automated decision-making.
In practice that means a Manado or Jakarta delivery address is used by a courier, not by an advertising list. Read the notes you send about energy and endurance supplements, and we answer the question you asked. We do not run a recommendation engine over your order history.
What each item is for
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Answering a question
Your email or phone number is used to send the reply and to follow up if we need one detail more.
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Fulfilling an order
Name, address, and phone travel to the courier so the parcel reaches you and can be re-arranged if a delivery is missed.
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Recording a payment
Bank transfer details are confirmed against the order and retained as an accounting record of the sale.
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Keeping the site stable
Page and browser data tell us when a layout breaks or a page is failing to load properly.
Legal basis and consent
Three grounds cover everything we do with personal data. Knowing which one applies tells you what you can ask us to stop.
Performing a contract with you
An order cannot be picked, packaged, or delivered without a name, an address, and a way to reach you. This applies to men's vitamin supplements, natural capsules for strength and vitality, and every other item in the range for as long as the order is open.
Complying with the law
Invoices and accounting entries are kept for the period Indonesian law requires. We cannot delete a sales record while that obligation is running.
Your consent
Submitting a contact form is a consent to be answered. You may withdraw it at any time by writing to us, though that can affect our ability to process an order.
Withdrawing consent does not cancel a legal record-keeping duty, and it does not apply to a parcel already handed to a courier.
Sharing with third parties
Only who the job needs
Couriers to deliver an order, payment or banking channels to confirm a transfer, and the service providers who host or maintain the site. We do not sell personal data.
Where a provider processes data on our behalf, it is required to protect it and to use it only for the task we set. A delivery partner receives the address on the parcel, not the history of what you have ordered before. A payment channel sees the transfer it is asked to confirm. Hosting and maintenance providers can reach the technical layer of the site, and their access is tied to fixing or running it.
Delivery partners
Name, address, and phone number travel with the parcel. If a delivery fails, the same details are used to arrange a second attempt or a pickup point.
Payment and banking
A transfer is matched to an order number so the sale can be confirmed on our side. Card and account credentials are handled by the bank, not stored here.
Hosting and upkeep
The provider that runs the site can reach server logs and the database in the course of maintenance. Access is limited to the people doing that work.
No data sales
We do not sell personal data and we do not hand order lists to advertising networks. If the law compels disclosure, we share only what a lawful request specifies.
Retention
Different records sit for different lengths of time. This is the shape of it, not a calendar of exact deletion dates.
Order and accounting records
The sale, the amount, and the delivery confirmation stay together so a purchase can be traced and the books balanced later.
Law-required period
Enquiry messages
Kept while the matter is open and for a reasonable period afterwards, so a follow-up question does not start from nothing.
Until resolved, then limited
Technical logs
Held for a limited time and then deleted or anonymised, once their usefulness for keeping the site working has passed.
Limited window
Consent to contact
Holds for as long as you leave it standing. Withdraw it and we stop using the channel; earlier messages remain as correspondence.
Until withdrawn
Your rights
You may request access to the personal data we hold about you, ask for corrections, request deletion where no legal obligation requires retention, or object to certain processing. Send requests to [email protected] or by post to the address above. We may ask you to verify your identity before acting, so that a request cannot be made in someone else's name.
If you have ordered men's health support products and want the delivery address removed from a completed order, say so in the message and we will explain what can be removed and what has to stay for the books.
What you can ask
- A copy of the data we hold, with a plain explanation of what each item is for
- Correction of a wrong name, number, or address on your record
- Deletion where no legal duty requires us to keep the record
- An objection to a specific use, such as being contacted again about a closed enquiry
We answer data requests the same way we answer product questions: within office hours, Monday to Friday, 09:00–18:00, and in writing so there is a record on both sides.
Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your data has been compromised, contact us promptly at [email protected] or on +62 31 5347 5060 so we can look into it.
The most useful thing you can do on your side is tell us quickly. A delayed note about an unexpected message or an unfamiliar delivery is harder to trace than one sent the same day.
Children
The site and our products are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will delete it. In a household where an order is placed by an adult, the record belongs to the adult who made it, and we do not open a separate file for anyone else at that address.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. The current version is always published on this page, and material changes will be indicated by an updated effective date. Older versions are not archived publicly, so if you are comparing what you read earlier with what is here now, the text on this page is the one that applies.
Current version published on this page
Practical notes
Short answers to the questions that come up most often about this policy.
Can I order vitamins and minerals for men without giving an address?
No — a physical parcel needs a delivery address, and that address is passed to the courier. If you only want to ask a question before ordering, the contact form does not require an address, and we keep the message no longer than the exchange needs.
Do you keep my order history to suggest products later?
No. Order data supports delivery, payment confirmation, support, and accounting. It is not used to build a recommendation profile or an automated decision about what you should take next.
How long do I have to ask for a deletion?
You can ask at any point. What we can delete depends on whether a legal record-keeping duty is still running — an accounting entry tied to a completed sale usually has to stay for the period the law sets, while an enquiry message has no such requirement.
Does browsing the guide pages collect anything?
Reading the healthy lifestyle guide or the energy and endurance pages creates a technical log — pages opened, browser type, approximate region. That data is used to keep the site working and to see which guidance is useful, and it is held for a limited window before deletion or anonymisation. Details of the cookies themselves are set out in the Cookie Policy.
What should I send when I make a data request?
Your name, the email address or phone number you used with us, and what you want done — a copy, a correction, a deletion, or an objection. If the request concerns an order, add the order reference if you still have it. That is enough for us to find the record and verify it is yours.
Contact
Questions about this policy or your data
Send questions about this policy or your data to [email protected] or by post to VitaMania, Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271, Indonesia. Calls are answered on +62 31 5347 5060, Monday to Friday, 09:00–18:00.
Related pages
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Terms of Service
The rules that apply when you order or use this site.
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How to Choose
What to check on a label before you buy natural supplements for men.
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Product Range
The full list of men's vitamin supplements and daily formats we carry.
VitaMania · Surabaya · 2026