Surabaya · Basuki Rahmat
Contact VitaMania in Surabaya
Reach our team for questions about products, ingredients, availability or an order you have already placed. We answer by phone and email on working days, and you are welcome to visit if you prefer to look at packaging in person.
Address and opening hours
Come by the shop, or call before you set off
VitaMania is at Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271. We are open on working days from 09:00 to 18:00. If you are travelling in from outside the centre, call ahead on +62 31 5347 5060 so someone is free to help when you arrive rather than mid-delivery.
Opening hours
- Monday to Friday
- 09:00–18:00
- Saturday
- Closed
- Sunday and public holidays
- Closed
Embong Kaliasin · Genteng · 60271
Getting here
We sit along Basuki Rahmat, a short walk from the Embong Kaliasin area. If you are riding in, expect limited kerbside space at midday; the quieter window is usually early morning or after two in the afternoon. Parking attendants on the street can point you to the nearest bay.
Jl. Basuki Rahmat No. 12
Reach us
Phone and email, and which one to pick
Phone is usually faster for availability questions, and email is better if you want to send a photo of a label or a longer question about ingredients. We reply to email on working days, generally within one or two days. If your question is about vitamins and minerals for men in a specific pack size, tell us the product name and the format so we can check the shelf rather than guess.
A quick photo helps: the pack, the ingredient panel and the serving line usually answer a question faster than a paragraph. Send it to [email protected] and we can tell you what is in the product, which format it comes in and how many servings a pack holds.
What we can help with
Questions our team answers every day
Most of what lands in our inbox is practical. If your question is on this list, write in with the product name and we can reply with specifics rather than a general description.
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Ingredients and format. What is in a product, whether it comes as capsules, sachets or tablets, and where on the pack the ingredient panel sits.
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Serving size and pack count. How many servings a pack holds, how long one pack lasts at the stated daily amount, and what the scoop or capsule count looks like in practice.
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Availability and orders. Whether an item is currently in stock, how an order already placed is progressing, and what to prepare for pickup in Surabaya.
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Comparing two similar items. Where two products in the range differ, so you can decide which one fits the routine you already keep.
Where we stop
What we cannot answer, and who can
We sell and explain supplements. We are not your clinician, and we will say so plainly rather than guess. Nothing here is medical advice, and a supplement is not a medicine.
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Your own health situation. Whether a product suits you personally depends on your history and current medication. Your doctor or pharmacist can answer that properly.
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Interactions with prescriptions. We do not advise on combining a supplement with prescribed medication. Bring the pack to your pharmacist and let them check it.
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Anything framed as a cure. If a question assumes a product will resolve a condition, we will point you back to a qualified professional instead of inventing an answer.
Not a medicine · Consult a qualified professional
Placing and confirming an order
How an order moves from message to collection
Send the list
Write the product names and quantities, and include the name and phone number used on the order so we can look it up without back-and-forth.
Email or phone
We confirm stock and total
Our team checks the shelf and comes back with what is available, the pack counts and the amount due. Nothing is treated as confirmed until you have that reply.
Working days
Choose how you pay
Standard methods are invoice with bank transfer, cash on delivery where the courier supports it, and pickup in Surabaya. We do not take card payments online.
Transfer · COD · Pickup
Collect or receive
Pickup is by arrangement at Jl. Basuki Rahmat No. 12 during business hours. Confirm first so the items are set aside. We supply within Indonesia only.
Indonesia only
If you want to visit before buying
Look at the pack before you decide
Come during business hours and ask to see the products you are considering. Seeing the pack, the ingredient list and the serving size often settles a decision faster than reading about it. No appointment is needed, though a quick call helps on busy days when the counter is handling deliveries.
Popular products for men tend to move fastest on weekends, so if you have a specific pack in mind, the phone is the quicker check. Email works too, but a reply can take a day.
Walk-ins · Mon–Fri · 09:00–18:00
Response times and follow-ups
How and when you hear back
Email is answered on working days. Phone calls are answered during business hours, and Monday mornings before ten are the busiest window of the week. If you have not heard back in two working days, forward the original message rather than starting a new one. That keeps the thread together, keeps the product names and pack details in one place, and speeds things up on our side.
Phone enquiry
Answered during business hours
Opening email
Within one to two working days
Order status question
Include the name and phone used
No reply after two days
Forward the original message
Find us
The Surabaya location on the map
Use the map to plan the ride or walk. Basuki Rahmat runs one way in places, so if you are driving in from the south, the map view is worth a second look before you set off.
Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, 60271
+62 31 5347 5060 [email protected]Monday to Friday · 09:00–18:00
Before you write
Two questions we get most often
If neither of these covers your question, the phone and email above are the fastest routes. For background on how the range is put together, the healthy lifestyle guide and the choosing guide are both worth a read before you buy.
Can I collect an order in person?
Yes, by arrangement at Jl. Basuki Rahmat No. 12 during business hours. Confirm first so the items are set aside. Bring the name and phone number used on the order and we can hand it over without hunting through the shelf.
Do you ship outside Indonesia?
No. We supply within Indonesia only. If you are ordering for someone elsewhere in the country, tell us the delivery city when you write so we can confirm the courier route before you commit to anything.
Can I ask about ingredients by email?
Please do. Name the product and, if you have it, the format and pack size. We can tell you what is in it, how many servings the pack holds and where the ingredient panel sits on the label. We cannot tell you whether it is right for you personally, which is a question for your doctor or pharmacist.
How do I pay if I am not in Surabaya?
The usual route outside the city is invoice with bank transfer, confirmed by our team before anything is dispatched. Cash on delivery is available where the courier supports it. We do not take card payments online, so never send card details in an email.